What makes a good contractor? Technical competence in their trade? A culture of delivering value by proposing solutions that meet their customers’ needs and not simply selling products? Answering the phone and showing up on time? Supporting their employees with training and technology?
The answer is yes. All of the above and more.
Pearl Network members must meet the following criteria:
- Superior customer service
- Maintain excellent customer ratings on review sites, have business systems in place to monitor customer satisfaction, have appropriate policies to address customer complaints, and - as applicable - maintain a good history with the Better Business Bureau.
- Business best practices
- Maintain all licenses, pull appropriate permits, and maintain appropriate insurance levels.
- Success at sustainable growth
- A healthy business grows. Growth is often measured in revenue, employees, or locations. But sometimes growth can be defined as growing knowledge - understanding the business and investing in systems to improve the delivering of goods and services to customers.
- Commitment to quality
- Supporting its workforce with technical and sales training, and other opportunities for professional growth and advancement.
- Commitment to community
- Pearl seeks network members with a shared sense of responsibility and mission to serve their community, whether that “community” is defined locally or globally.
- Technical and thought leadership
- Pearl Network members must demonstrate appropriate technical qualifications for the specific trade(s) and features that they certify through Pearl. A solar-only contractor can’t certify all the features of a heating and cooling system and vice-versa. In addition to maintaining staff credentials for their trade(s), members should be engaged with their industry associations and tracking emerging trends and technologies.